Frequently Asked Questions
There are many ways for you to sell and collect funds online. We give you a place where you can set up quickly and control many different PopUps at one time, without having to control accounts on multiple specialty websites.
PopUp Funds is not a ‘freemium’ product, requiring you to upgrade to a monthly subscription or pay a higher fee to get all of the best features. When we upgrade features, everyone gets to use them. Everyone has access to our best product.
We are just getting started with all the features and functionality we're planning and new features will be coming soon. If we don’t have what you need now, email us and let us know, as we are looking to build this platform for your needs.
For all inquiries, please email us at firstname.lastname@example.org.
PopUp collects a 5% platform fee. This helps us keep the site running and allows us to continually upgrade and add more features for everyone to enjoy. This fee is subtracted from what you collect or passed through to the buyer. The choice can be made while creating your PopUp. We do not have a monthly subscription fee keeping you from cool selling features. You get everything we have for 5%.
There is also a standard credit card fee of 2.9% + .45 per transaction.
5% platform + 2.9% CC processing = 7.9% + .45 per transaction
There are two ways to cover the fees.
- Include the fees in your price. Your price will go up a tad, but your buyer will never know they are covering the fees. A couple of minutes figuring out the price will save you lots of money later on. Convenience trumps fees, and your buyers won’t blink at an item costing $1 more if it saves them time.
- Pass the fees through to the buyer. When creating a PopUp you can turn on the "Passthrough" feature. This pushes the fees onto the buyer at checkout.
On your dashboard, within the specific PopUp, you will see a button next to the buyer's name allowing for you to issue a refund. All refunds are to be handled between the buyer and the owner of the PopUp. PopUp Funds does not issue refunds.
In order to refund, you must have money in your PopUp account. Refunds will not take place unless there is enough money in your PopUp account to cover the refund.
You can withdraw money at any time as long as you have funds. On the user dashboard, you will see the ‘Account Info’ tab. There you can see how much money is available, withdraw money and find the link to see your Stripe history. Your first payout may be pending for 7-10 days after your first successful payment is received. The first payment usually takes a little longer to establish your Stripe account. Subsequent payouts are then processed quicker.
Withdrawals will show pending immediately and can take 2-4 business days for the funds to show up in your bank account. If you have to initiate a refund, you must have money left in your Stripe account to do so.
Almost anything. This is your PopUp, so be creative.
- Handmade items
- T-shirts and promotional products
- Ticket sales
- Fundraising collections and events
- Sports and club equipment and events
Article: A detailed list of PopUp Ideas
We ask that you use common sense when creating your PopUp. We reserve the right to suspend any PopUp and its seller if for any reason we find the items not acceptable.
- Alcohol or drugs
- Anything illegal
- Internationally regulated items
- Items promoting violence
- Highly regulated items
- Animal products or human remains
- Items that promote hate
- Dangerous Items
Please see our terms of service for more information.
We created PopUp to be a more personal way of selling. People will only know about it if you send them the link or promote it yourself on social media. We do not promote any sales on our homepage without permission.
You cannot search for a sale on PopUp's home page. This is to help ensure that your item or event (ex. school movie night) is seen by the people you want it to be seen by and not people you don’t.
If you want the world to know about your PopUp, GREAT! You can promote it and send the link to as many people as as often you want.
While your PopUp is not searchable within PopUp Funds, search engines may still find it depending on how long your PopUp has been online.
Unfortunately, no. We do not have a way for you to calculate sales tax and collect sales tax. Please speak with a tax consultant on what can be done. Many Sellers add the tax into the price. Collection and remittance of local and state taxes is your responsibility.
PopUp Funds is required to issue a 1099-K form to you and the IRS if your combined collections met both of these requirements:
- You had $20,000 USD in total gross volume through PopUp Funds during the calendar year.
- You received 200 or more payments through PopUp Funds over that same period.
- You live in Massachusetts or Vermont and had $600 or more in total gross volume through PopUp Funds.
If you meet both these thresholds or live in Massachusetts or Vermont, PopUp Funds will email you towards the end of the calendar year to ensure that your taxpayer information and mailing address are correct. The Form 1099-K only reports the movement of funds and is purely informational: individuals must decide whether these funds represent taxable income.
If you are collecting for a group or non-profit and think you may hit this threshold, it is highly suggested that you have a PopUp Funds account for just that group vs. multiple PopUp Funds accounts linking to the same bank account. This is to make sure that your 1099-K is accurate.
1099-K will be mailed out to qualifying collectors/sellers by the end of January. If you believe that you should have received a 1099-K and did not, please contact PopUp Funds. Please make sure that all of your information and mailing address are up to date at all times.
As of now, we do not have a way for you to include or calculate shipping. We suggest you either add it into the cost of the item or add an extra item named “shipping fee”.
Security and safety is a top priority. Because of this, when your account collects a certain amount, we need to reverify your account. These requirements are intended to promote transparency and prevent individuals from using complex company structures to hide terrorist financing, money laundering, tax evasion, and other financial crimes.
Typically you will be asked to give the last 4 digits of your SSN and some other standard information.
If you are a group or non-profit using a bank account attached to an organization, you will still need to add your last 4 digit of SSN. This is to make sure that YOU are a legitimate person.
Our site is encrypted using a SSL. Due to our payment system (Stripe), we never store your credit card information on our servers. They are held in a PCI compliant environment through Stripe.
No. For now we are only in the USA. In the future, we hope to be able to grow and include other countries.